Customer Information
About Us
Here at Muddy Puddles we are completely dedicated to your total satisfaction.
If you have any suggestions or comments please contact
us.
Shipping And Handling
Our standard delivery charge is £3.95 per order to all U.K mainland addresses. This is only charged once for each order.
Additionally we offer a Next Working Day delivery service for orders placed before midday at a cost of £8.00 per order. A signature will be required for these parcels.
As we have no Saturday delivery, an order placed on a Friday will be delivered on a Monday.
Please note, we are unable to offer this service for the Scottish Highlands & Islands and Northern Ireland.
Our delivery charge to countries within the EU is £8.00 per order. This is only charged once for each order.
We can also deliver to anywhere in the world - please contact us for a quotation on 0844 557 4945 or email us at orders@muddypuddles.com
Muddy Puddles are proud of our delivery service. UK orders will normally be despatched within 24 hours and should arrive within 5-6 working days.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and
click on any items that you wish to buy. this puts them into the shopping
cart. After you have finished your selection, click on "Checkout
Now" and you will be asked for the details that we need to be able to satisfy the order.
If you would like to Edit your Order
Click on the View Shopping Cart button to view
and edit the contents of your shopping cart.
We accept credit/debit card payments. If you are shopping from outside of the U.K. place your order and your credit card company
will convert the transaction to your own currency.
We accept Visa, Mastercard, Switch/Maestro and American Express. We
do not charge for any item until it is ready to ship. You may send your credit
card information via phone, fax, post, or over the Internet.
Delivery Schedule
Muddy Puddles are proud of our uncommonly fast delivery service. For
UK orders, your goods will normally be despatched within 24 hours and
should arrive within 5-6 days.
Out of Stock items
If your order conatins out of stock items, we will endeavour to send the available items immediately and advise you of expected dates of the out of stock item. We will only charge upon despatch, and will only charge once for shipping on each order.
If your item is not in stock, we will not charge until we are able to send it to you.
Tax Charges
Tax Charges All prices include 17.5% VAT where applicable and
this is chargeable on all orders within the European Union. For orders
originating outside the EU, this amount will be deducted from the
cost of the goods. For more information, please contact
us.
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card numbers are encrypted in
the software when the order is placed using 128 bit encryption. They
are only decrypted after they reach our computer. They are not held
in clear text on any web site.
Guarantee
We hope that you will be delighted with your Muddy Puddles goods. If, for
some reason, you are not, you are welcome to return goods in
a good as new condition for exchange or a full refund. This does
not affect your statutory rights as a consumer.
Reaching Us
If you need to reach us, please contact
us using our online enquiry form, alternatively, you
can call on 0844 557 4945 (International +44
1548 810477) or fax us on 0844 557 4943 or
write to us at Muddy Puddles, Hingston Farm, Bigbury, Kingsbridge
Devon TQ7 4BE, U.K.
Returns Policy
It is free to return an item to Muddy Puddles! If for any reason
you are not happy with any Muddy Puddles merchandise, just send it
back within 14 days unused in its original packing for an exchange or
refund to : Muddy Puddles, FREEPOST, SWB 31262, Kingsbridge, Devon, TQ7
4BF.
